Safety on board
Passengers with specific needs:
For your information, the Company suggests that you consult the safety instructions before your trip, which are also available on board during your crossing.
Disabled passengers:
Anyone who uses wheelchairs or suffers from one or more of the following impairments: physical, visual, auditory, cognitive, mental or psychological impairments. Specific seats are available on board that can accommodate people traveling in wheelchairs or with hearing impairments.
- People with delayed growth (dwarfism).
- Pregnant women:
Pregnant women can take a sea voyage up to 7 months of pregnancy. It is mandatory to inform the Company of this at the time of booking. We advise pregnant women and sick people requiring special medical treatment to seek medical advice before travelling.
- Elderly people:
Everyone aged over 75.
- People with walking difficulties:
Anyone who cannot walk unaided, climb the gangway or travel long distances.
- People travelling with a child under 4.
- Unaccompanied children under 12.
A wheelchair on board is available for anyone who has difficulty moving around.
Please inform us of your specific needs when booking your tickets by indicating the type of assistance you require. If you have forgotten to report your specific needs when making your reservation, you will have to indicate this at the last minute counter. We will guide you from boarding to disembarkation.
Our team on board and in the agency is at your entire disposal for more information.
Unaccompanied or supervised children
The Company only accepts young children (under 4 years old) if they are accompanied by a parent or a guardian over 18 years old: their tickets must be bought with their guardian’s tickets and they must be listed in the same booking file.
For safety reasons, the Company does not accept any child (from 4 to 13 years old) unless accompanied by a parent, guardian or adult. However, it is possible to let them travel on board provided that they are under the supervision of an adult of legal age and excluding PRM (Person with Reduced Mobility), for a maximum of 10 children per accompanying person.
All accompanying people expressly agree to complete and sign a form at the time of booking, certifying that the provided information is accurate.
Please note that in the event of a false declaration, the customer may be refused boarding.
During the entire journey, children must remain under the supervision of the parent or accompanying adult.
Accompanying adults must travel in the same class as the accompanied children.
Dangerous goods prohibited on board
For safety reasons, it is forbidden to transport any flammable, explosive, toxic or dangerous material, product or object (matches, powder, canister, firecracker etc.) or any other prohibited material, product or object, whether it be for the transport of goods considered to be Cargo or in checked-in or hand luggage.
See terms and conditions.
Any person who fails to comply with this requirement will be charged a surcharge equal to twice the applicable cargo tariff. In the event of a false declaration on the nature of the product or the presence of hazardous materials in any of the Cargo or luggage, the customer is liable to legal action. The goods will be immediately confiscated and examined by the competent authority.
Transporting animals
Animals are strictly forbidden on board the ship.
Subject to the prior agreement of the Cargo Manager, pets (dogs or cats) may be accepted in the hold, transported in a cage with a vaccination certificate, with no guarantee of loss, illness or death.
Animals travel under the full responsibility of their owner without insurance.
New:
We provide cages for pets.
For more information on cage hire rates, please contact the Cargo department by mail: serviceclient@betico.nc