Documents and formalities
List of travel documents and formalities.
The following forms of identification are accepted for all ticket reservations, for check-in at stations or agencies and for boarding the ship:
These documents must be valid on the date of travel. When purchasing tickets, it is compulsory to present one of the above documents (photocopies are accepted). On the day of departure, at check-in and boarding, the original of one of these documents is required for each passenger's identity to be checked.
The following forms of identification are accepted for all ticket reservations, for check-in at the station or ticket office and when boarding the ship are:
- national identity card,
- passport,
- driving licence French national identity card,
- passport or driving licence,
- The receipt for the application for an identity document, if the application for an identity document or passport is made in France.
- A declaration of loss from the Gendarmerie, if the identity document is lost.
These documents must be valid on the date of travel.
For the purchase of tickets, the presentation of one of the above documents is compulsory (photocopies are accepted).
On the day of departure, at check-in and boarding, the original of one of these documents is required for to check the passenger’s identity.
These documents must be valid on the date of travel. When purchasing tickets, it is compulsory to present one of the above documents (photocopies are accepted). On the day of departure, at check-in and boarding, the original of one of these documents is required for each passenger's identity to be checked.
For any request to change or cancel tickets free of charge for a justified reason (health, bereavement, etc), proof (doctor’s certificate, death certificate, etc) is required and must be sent by email to serviceclient@betico.nc or presented in the agency, within 7 days (from the date of the planned journey) for the operation to be accepted. Only the passenger concerned and his/her spouse and children may request a change or cancellation free of charge. No reimbursement of these costs will be made if the supporting document is presented after the request has been processed. Refunds will only be made by bank transfer. In this case, the handling fee is not refundable.
The company offers flexible terms and conditions for all travellers who test positive for COVID19.
On presentation of medical proof, you may be reimbursed free of charge or your unused tickets may be postponed. To do this, you will have up to seven days from the date of the initially planned journey to inform the Company by e-mail at serviceclient@betico.nc. No additional costs will be charged for all passengers on the same booking.
For any other medical reason, the Company will study each customer’s situation with the utmost care and, if necessary, offer greater flexibility in its terms and conditions of sale.